Refund Policy

Unless provided for under these Terms and Conditions, no cancellations or changes to orders will be accepted. Goods can only be returned in accordance with our returns policy. The returns policy forms part of Stirlings Australia’s Terms and Conditions.

Goods processed to the customer’s specification are not returnable. Other goods may be returned within 7 working days of their delivery in their original and undamaged condition and if authorised in writing by Stirlings Australia. However, freight and associated charges will be charged to the customer. We reserve the right to charge a handling and re-stocking fee of up to 25% of the sale price of the goods returned.

Where we reject or cancel your order under our Terms and Conditions, we will refund the price of the goods to you. It is a condition of Visa, MasterCard and other forms of credit card that refunds be processed on the same card as the original payment was made in order to minimise the possibility of fraudulent activity on cards.

Distribution Centres & Sales Offices


Western Australia
Cnr North Lake Road
and Sobek Pass,
Bibra Lake, WA, 6163

Ph:+61 8 9366 6700
saleswa@stirlingsaus.com.au
Queensland
51 Musgrave Road,
Coopers Plains,
QLD, 4108

Ph:+61 7 5631 0300
salesqld@stirlingsaus.com.au
Tasmania
8 Lampton Ave,
Derwent Park,
TAS, 7009

Ph:+61 3 6277 6100
salestas@stirlingsaus.com.au
New South Wales
Contact: 0422 408 485
salesnsw@stirlingsaus.com.au

South Australia
Contact: 0458 010 191
salessa@stirlingsaus.com.au

Victoria
Contact: 0458 010 191
salesvic@stirlingsaus.com.au

Northern Territory
Contact: 0458 010 191
salesnt@stirlingsaus.com.au

 

© 2017 Stirlings Australia. All Rights Reserved.