As part of our Total Quality Assurance, we provide certification for the entire range of stock.

Stirlings Australia can provide three levels of certification:

  • Letter of Conformity - A letter addressed from Stirlings Australia confirming product type and grade.
  • Material certificate - Stating basic chemical and physical properties, transferred exactly from the original certificate by our authorised officer.
  • Original Mill Certificate - Being a copy of the original, is available strictly on application only, at the discretion of our Quality Manager.

These certificates are available upon request, just ask your sales representative when you place your order, and they will be more than happy to organise them for you.

 

Quality Policy

Stirlings Australia is recognised for providing quality integrated supply solutions for stainless steel products and related value added services to its customers.

Our Company is committed to growth that will be achieved through compliance with and continuous improvement of our Management Systems, ongoing team training and the continuous investment in capital resources.

Our objectives for quality are to not only meet, but where practical and possible, to exceed our customer’s expectations. We shall continuously work toward the goal of total customer satisfaction.

We intend to clearly communicate our commitments and objectives to all of our employees through effective training and communication programs.

We shall establish effective Management Systems and thoroughly train our employees in what they mean and how they work.

Stirlings Australia is committed to the establishment and continual review of the following Quality Objectives.

  • Improvement of Return on Investment – Financial Reports Monthly
  • Improvement of Customer Satisfaction - Customer Survey (continuous)
  • Improvement of Employee Satisfaction - Employee Survey (Yearly)
  • Improvement of Process efficiency - KPI
  • Continual improvement - IOR systems

Each and every member of the Stirlings Australia team is responsible for the quality of service to our customers' needs and expectations. We encourage and support each team member to share our commitment and to service excellence to our customers.

 

ISO 9001 Accredited

Our management systems are accredited to ISO 9001 and the company and its employees are committed to Continuous Improvement to systems, products and services to our customers. Our certification reinforces our commitment to quality, customer care and satisfaction.

Being Certified means:

  • We are recognised nationally and internationally for the quality of our management systems.
  • Our systems are regularly reviewed by external monitors to ensure that we are doing what we say we are doing.
  • We are now eligible to use the Certification logo below to demonstrate our compliance both in Australia and Internationally.

To achieve and maintain Certification we need to:

  • Document our policies, processes and procedures - this assists all Stirlings Australia staff to determine how we do things.
  • Identify any opportunities where we could deliver even better service.
  • Implement an annual audit program to aid with processes of continual improvement.

 

 

Contacts

 

rob Robert Flint
Operations Manager
Direct Line: +61 8 9366 6736
Mobile: 0403 174 492
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rob Valerie Jenaway
Operations Officer
Direct Line: +61 8 9366 6797
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andrew Andrew Hepburn
Inventory & Logistics Manager
Direct Line: +61 8 9366 6776
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